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FAQs

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Products

Questions:How can I wire Metrol switches when replacing currently using proximity sensors?
Answer:

For wiring, please refer to the following.

Questions:Are Metrol's Cabtyre cables "Robot cables"?
Answer:

Metrol's Cabtyre cables are used as Robot cables without any safety compromise since the working voltage and current are low,
though cabtyre cables are not applicable to UL, CSA, EN or other safety standards.
However, Core-wire cables and Heat-resistance cables are not Robot cables.

Questions:Are Metrol products RoHS compliant?
Answer:

Our products comply with RoHS Directive and use lead-free solder.

Questions:Are CE-Mark Machine Directives / Low Voltage Directives applicable to Metrol products?
Answer:

Metrol sensors are not applicable to CE Mark.
Metrol sensors are sold under the definition of "general-purpose products for general industrial use.
Since we do not sell our products in the market as end products, we sell them as not subject to CE marking.

Questions:Can I order and customize Switches?
Answer:

It depends on quantity and specifications of switches.
Please contact us for detail.

  • Customize Switches
Questions:The product which I am currently using is not listed in the website.
Answer:

There are many product numbers due to customization and not every product is listed on the website.

You can request for a Quotation with your product number even if it is not listed.

For spare parts of "Tool Setters for CNC Machine Tools" such as H4A, H4D, T24, T20, please use the website below to order.
toolsensor.com

  • TOOLSENSOR.COM
Questions:Where do you manufacture Switches?
Answer:

All of Metrol products are "Made in Japan".

Our factory is in the west part of Tokyo, where you also enjoy the view of Mt. Fuji.
All the process of manufacturing to quality inspection are carried out consistently in our factory and ship out to all over the world.

Questions:I want to see samples of Metrol products. Do you have a showroom?
Answer:

We are afraid that we don't have any showroom.

Yet, you can take a look at our Switches & Sensors Live in demo at FA exhibitions or Machine Tool exhibitions in the world.

Download

Questions:The Web Inquiry Form is not displaying properly.
Answer:

Please access again after putting on Java Script of your PC browser if Web Form is not functioning.

If you encounter with errors with Web Inquiry Form, your email ID may not be correct.
Our Web Inquiry Form can receive valid email IDs only.

Questions:Is my personal information secured ?
Answer:

We ensure security of customer's personal information.
Please refer to our Privacy Policy for more detail.
> Privacy Policy

Inquiry

Questions:Can I make a call in English?
Answer:

Yes, our English experts will answer to your questions.
TEL: +81 50 5558 7366

Our office is open from Mon-Fri, 8:30-17:30 (GMT+9 Japan) .
Kindly consider the time difference between your country when you make a call.
If you are not in hurry, please send us your inquiry through Contact Form.

・Chicago, U.S.A: CST +15 Hours
・Los Angels: PST +17 Hours
・Malaysia: MYT +1 Hour
・Germany: CET +8 Hours
・U.K: GMT +9 Hours

Questions:Can I request in other languages besides English?
Answer:

We are afraid that currently only English speakers are available.

Questions:How can I ask some technical questions?
Answer:

You can send a contact form from;Contact Form for technical-related questions.
Our technical experts will answer to you.

We appreciate if you could inform us how you are using the sensor in what environment or attach laugh drawings,
so that we can also give you more detailed answers.

Order

Questions:How can I request for a quotation / place an order?
Answer:

To request for a quotation, please send us a Quotation Form.

Questions:When can I get a reply for Quotation?
Answer:

We usually send you Quotations within 2-3 working days.
Office is closed during Japanese Holidays as below.

・New Years Holiday (from the end of December to the beginning of January for a week)
・May Holiday (Beginning of May)
・Summer Holiday

Questions:Can I order a single unit?
Answer:

Yes, you can order by a single unit.

Questions:Can I purchse as an individual not as a company?
Answer:

Yes, even individuals can also purchase.

Questions:Can I order from U.S.A?
Answer:

Yes, every product can be ordered in all over the world.

Please note that our Authorized Distributor will be your corresponding to any inquiries/orders
from China, Taiwan, Korea, Hongkong / Macau.

・China / Hongkong / Macau: Metrol (Shanghai) Trading Co., Ltd.
・Taiwan: YAMAZEN CO.,LTD.
・ Korea: TOHOKOREA CO., LTD

Questions:We need some products immediately. Do you have these in stock?
Answer:

We are afraid that almost all the products are make-to-order.

Questions:I want to know standard delivery time.
Answer:

We will notify you the exact delivery time with your quotation.
Please request for a quote first from Quotation Form.

Questions:Our manufacturing line has stopped due to the broken switch and need the spare switch immediately.
Can you reduce the manufacturing time?
Answer:

We are afraid that we cannot reduce the manufacturing time, as almost all the products are make-to-order.

However, we may able to reduce the manufacturing time depending on the situations mentioned by you.
Please free to Contact Form in advance.

Payment

Questions:Can I pay in U.S. Dollar or Euro?
Answer:

We are afraid that we accept JPY only.
U.S. Dollar, Euro or any other currencies are not acceptable
If you want to pay in U.S. dollar, you can purchase on AutomaionDirect.

  • amazon.com
Questions:It is difficult to pay in advance payment in JPY. Is there any other option for payment?
Answer:

We have our Distributors in the countries listed below.
We can also introduce you our Distributors so that you can contact them for another payment option
so that you can contact them accordingly.

・U.S.A
・U.K
・Germany
・Poland
・Singapore
・Malaysia
・Turkey
・Israel

Questions:Is it safe to pay by credit card?
Answer:

Yes, shopping at our toolsensor.com is safe and secure.

We are using ZEUS Corporation online payment system and all the information is encrypted and transmitted through SSL Protocol for safety.

  • Credit card
Questions:Error occurs when I pay by a credit card.
Answer:

Most of the credit card errors are due to the expiry date or credit card limit of your card.
We are afraid that we cannot inquire about your private information to your credit card company.
Kindly contact to your credit card company by your end.

Questions:I made a mistake on credit amount.
Answer:

We are afraid that we cannot ship the item if there is a payment shortage.
Please note that additional handling fees due to excess or shortage of payment would be borne by you.

Questions:Can I pay by cheque?
Answer:

We are afraid that we don't accept any cheque or International postal money orders.
Please do not post us any cash.

Questions:What does it mean by JPY 10,000?
Answer:

In JPY, 10,000 means JPY 10000.00 (JPY doesn't notate after the decimal point).

For example,
JPY 10,000 = JPY 10000.00
JPY 50,000 = JPY 50000.00

Delivery

Questions:I made a wrong order. Can I cancell my order even after the payment?
Answer:

We are afraid that we cannot cancel any order once the payment is confirmed.
However, it may be considered if the item is still in preproduction or pre-shipment.

Questions:Who is the Freight Forwarder?
Answer:

Both UPS and DHL are available as International Freight Forwarders.

・U.S.A, Canada, Mexico : By UPS
・Other countries : By DHL

Regular mail cannot be used as the sensors are highly sensitive to the damage.
In case you have some problems in receiving, please contact us in advance and we may be able to coordinate with your own freight forwarder.

Questions:I cannot track my parcel online.
Answer:

There is some time lag in tracking your parcel.
Please try it on the next day.

Questions:How many days for shipping to Chicago, U.S.A?
Answer:

Shipping days from Japan to Chicago, U.S.A is around 3 to 7 days.

Kindly note that shipping days vary depending on the quantities, time, and custom clearance. It may take even 1 to 2 weeks for custom clearance.

[Approximate Shipping days]
・Chicago - U.S.A : Approximate 3 to 7 days
・Los Angels - U.S.A : Approximate 3 to 5 days
・Germany : Approximate 7 to 10 days
・U.K: Approximate 7 to 10 days
・Israel : Approximate 1 to 2 weeks

Questions:Can I receive the order P.O. Box?
Answer:

We are afraid that our sensors are highly sensitive to the damage and thus, cannot ship the parcel to your P.O. Box.

In case you have some problems in receiving, please consult with us in advance and we may able to coordinate with your own freight forwarder.

Questions:What happen if the item broke during the delivery?
Answer:

Kindly inform us immediately if the item is broken during the delivery.
We will ship a new product A.S.A.P.

Questions:Can I return the item?
Answer:

We are afraid that you cannot return the item unless there is a mistake at Metrol side.

Questions:I received the wrong item.
Answer:

Kindly inform us immediately if you receive a wrong item mistaken by Metrol.
We will ship a new product A.S.A.P.

Yet, we are afraid that we cannot accept any return or replace of products if it is a mistake at your side.
Please confirm the exact product number before placing the order.

Warranty

Questions:Is the warranty applicale to the unopened item after 2 years?
Answer:

Metrol warranty term is for 1 year and 3 months after the sensor arrives at your works.
Please note that it will be out of warranty after above period is over even unopened.

 Terms of Warranty (PDF)

Contact Form

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