Placing an Order

Every product can be purchased from all over the world.
However, countries such as China, Taiwan, Korea, and Macau cannot be purchased through Shopping Cart.
Kindly request us for Quotation from the country above and our Authorized Dealer will get back to you shortly.

• China, Hong Kong, Macau: Metrol (Shanghai) Trading Co., Ltd.
• Taiwan: Taiwan Metrol Co., Ltd.
• Korea: Tohokorea Co., Ltd.

Kindly Note:

For those countries which are listed below, kindly confirm whether or not your company or end user are not listed
in End-User List (EUL) on “Export Control System in Japan” before placing the order.
http://toolsensor.com/pdf/userlist.pdf

We are afraid that Metrol cannot provide our products to above listed companies or end users,
and will refund even after confirming the payment.

• United Arab Emirates
• Islamic Republic of Afghanistan
• Islamic Republic of Pakistan
• Islamic Republic of Iran
• State of Israel
• Syrian Arab Republ

Shipping Cost

Payment

We accept payments via Credit Card, Wire Transfer and PayPal only.
100% in advance payment in JPY against the Proforma Invoice.

• [CREDIT CARD]

  VISA, Master Card, American Express, Diners, JCB
  Above 5 International Credit Card can be accepted for your payment.

• [PAYPAL]

  If you have the Paypal account, it can be the alternative for Credit Card payment.

• [WIRE TRANSFER]

  There are NO WIRE TRANSFER FEES for remittance, both of your bank and our bank.
  But we charge 5000JPY of BANK CHARGE. So that you can prevent fail of transfer fee for remittance.
  Please specify “BEN” instruction at the details about bank charges.
  If you’re unwilling to pay it, we recommend you to choose Credit card or Paypal.

Important reminder for Wire Transfer

Please note that additional handling fees due to excess or shortage of payment would be borne by you.

[In case there is payment shortage]

• We request you to pay the shortage amount. We are afraid that we cannot ship the item until we confirm the payment.
• In case of Wire Transfer/TT, the Banking Charges of 5000 JPY will be to your account.
  

Quotation

• Quotation validity is 30 days.
• The quoted price is inclusive of the product price, shipping cost, insurance and packing charges.
• For some countries, any other taxes (ie. Duty, Tax or Others) will be extra as applicable during the time of shipping and is not included in the quotation.
• All the custom clearance charges have to be borne by you.

Lead Time

Almost all the products are make-to-order and we will manufacture and ship the item after we confirm your payment.
Please contact for the exact lead time, as it may widely differ depending on Qty and timings.

Cancellation / Returns

We are afraid that we cannot cancel any order once the payment is confirmed.
However, it may be considered if the item is still in preproduction or pre-shipment.
Kindly inform us immediately if the item is broken during the delivery. We will ship the new product A.S.A.P.

Warranty Policy

Metrol warranty term is for 1 year and 3 months after the sensor arrives at your works.

In case there is malfunction of sensors, we will prepare the standby or repair the sensor for free,if the product is within the warranty period. However, below broken conditions are not covered under our Warranty Policy.

1. 1) Broken / failure due to the misuse of our product at your side
2. 2) Cause of failure is originated by non-Metrol product
3. 3) Broken / failure due to the customization or repair at your side
4. 4) Broken / failure due to the natural disaster or such